Isabel Maria da Silva João | CEGIST

Isabel Maria da Silva João

Adjunct Professor

ISEL/IPL

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ORCID CIÊNCIA VITAE ResearcherID Scopus GScholar

Publications

Key quality dimensions from the customers point of view: a case study in two Portuguese hotels

Engineering Management Conference | 2008

Isabel Joao

CARLOS COSTA

Towards the Testing of an Alternative Method for Multicriteria Anaysis of Customer Satisfaction

19th International Conference on Multiple Criteria Decision Making | 2008

IM João

CA Bana e Costa

JR Figueira

Key quality dimensions from the customer's point of view: A case study in two Portuguese hotels

I.M. João

C.A.B. E. Costa

How to Measure Customer Satisfaction in View of the Qualitative Judgments of the Customer?

Proceedings das XIV Jornadas de Classificação e Análise de Dados | 2007

Isabel Joao

Service Quality Dimensions in Portuguese Hotels: A Pilot Investigation with Critical Incident Technique

Nº19/2007 | 2007

Isabel Joao

Carlos Costa

Research Groups

Projects