Key quality dimensions from the customer's point of view: A case study in two Portuguese hotels

Conference Paper

Publication

Year of publication: 2008

Identifiers

Other: 2-s2.0-53149139903

Locators

DOI: 10.1109/IEMCE.2008.4617947

Alternative Titles

Contacts

CEGIST - Centro de Estudos de Gestão
Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by

FCT

Host Institution

IST Lisboa