Service Quality Dimensions in Portuguese Hotels: A Pilot Investigation with Critical Incident Technique

Nº19/2007

Unpublished

Carlos Costa

Publication

Year of publication: 2007

Pages: 1 - 21

Type: Working paper

Identifiers

Locators

Alternative Titles

Contacts

CEGIST - Centro de Estudos de Gestão
Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by

FCT

Host Institution

IST Lisboa