A multivariate analysis of the relative impact of performance and relationship attributes on customer satisfaction

Conference Paper

C.M.F. Monteiro

H.M.P. Teixeira

Publication

Year of publication: 2010

Pages: 265-271

Identifiers

Other: 2-s2.0-79959896413

Locators

Alternative Titles

Contacts

CEGIST - Centro de Estudos de Gestão
Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by

FCT

Host Institution

IST Lisboa